Accessibility Statement

Accessibility Statement

Our commitment and legal obligations 

We commit to ensuring the communications we produce are clear and accessible to the widest range of people. 

We recognise our obligations under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010. 

Web standards and technologies 

We have developed the website so that it works on the widest number of devices and web browsers as possible. The site has been tested with disabled users, as well as automated accessibility testing software such as ClaroRead and accessibility auditing tools such as Siteimprove Accessibility Checker. 

This website uses HTML 5 (HyperText Mark-up Language) and CSS (Cascading Style Sheets) to render content. We have also used other technologies including JavaScript on certain areas of the website. 

We’re working hard to make the website conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1). We recognise we have more work to do to achieve this. 

Technical information about this website’s accessibility This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections are listed below. 

Known limitations 

It has not been possible to ensure that the website meets WCAG 2.1 (AA) at the current time because: 

  •  We have not met WCAG success criterion WCAG 2.2.2 Pause, Stop, Hide (Level A) guideline. An example of this is the use of GIFs that cannot be paused.
  • We link to 3rd party video content provided as education and inspirational secondary research. UAL has not funded or developed this content; as such we have no control and cannot guarantee that the content is accessible. 
  • We have not WCAG success criterion 1.1.1 Non-text content. Some images may be missing alternative text, particularly decorative images. Some images feature text which will not be perceivable to screen readers.
  • We have not met WCAG success criterion WCAG 2.2.2 Pause, Stop, Hide (Level A) guideline. Our image carousel does not have controls and users are not able to pause or stop the images that cycle through the carousel.

We are working to meet the compliance as specified in The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 by the September 2020 deadline. We are doing this by migrating the content of this website to the main UAL website. Doing this allows us to take advantage of the design system that has been put in place UAL’s Digital Team and make use of the accessible components that are used on the UAL website. We will also use this opportunity to review our existing website content and ensure that it is of good quality and meets our audience’s needs. The migration process has already started and we expect it to be complete by the end of January 2021. At that point, this website will be taken down and the URLs will redirect to the relevant pages on the UAL website.

Contact us

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us. 

Alternative versions 

If you are not able to access a service or content on the website, contact Kirsty Gentle at Please include details of the content you need and the required format. We will then work with the team who own the service/content to get you what you need. service/content to get you what you need. 

Issues and complaints 

To report an issue with the website or to make a complaint, please contact Kirsty Gentle at 

We aim to provide you with an initial response within 48 hours and will provide clear information about how we will deal with your enquiry. 

If you feel we have not answered your complaint satisfactorily, please contact us again. We will escalate your complaint to Michele Buchanan at who will work with the team who provides the service/content to get you a response. 

This statement was prepared on Friday 21st August 2020 and updated on 27 November 2020.

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

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